We take pride in offering our customers the best quality. If you are dissatisfied with any purchase made, please contact our Customer Services at firstname.lastname@example.org within 7 days from the date of receipt for replacement or refund after deducting mailing expenses.
There are two ways to obtain a refund: a. it can be deducted from your next delivery; or b. it can be credited to your credit card account within 4 weeks upon confirmation.
Please note that shipping charges are non-refundable. Also, in cases of ‘undeliverable orders’, a refund will be made to you after deducting the shipping charges and a reasonable handling charge (which will not exceed 15% of the total value of the order to be refunded).
Returns are only accepted for items in their original packaging and purchased on theoriginalftg.com website. The Original FTG does not accept returns of items purchased through any third-party, including its Distributors.
To arrange to return your item or to obtain further information, please contact a Consumer Care representative by emailing us at email@example.com, Monday – Friday 9:00 AM – 5:00 PM ET. Customer Care will provide a pre-paid shipping label for return shipment.
Once your returned package has been delivered to our warehouse, please allow 1-2 weeks for us to inspect the returned item and process your refund. By placing an order on theoriginalftg.com, you are accepting this return policy.
We will provide you with a tracking number
Yes, all shipments will require a signature
Unless indicated at the time of ordering or by a follow-up notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.
If an expedited shipping method is available as a Shipping Method and you select it, an additional charge will be assessed at the time of your order. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please inspect your shipment upon arrival, and report any shipping-related damage immediately to the carrier.
We may obtain personal information about you in a number of ways, including:
You are not required to provide the personal information that we request, but we may not be able to provide or continue to provide the Services to you if the requested personal data is incomplete or incorrect.
If you are under the age of 18, consent from your parent or guardian is required before you give us any personal information.
When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information.
For your information, cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analyzing web surfers’ viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site.
You may refuse to accept cookies (by modifying the relevant internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our websites.
The types of personal data we collect may include:
You agree that your personal data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time.
You further agree that we may disclose or transfer to our agents, contractors, any telecommunications operators, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks financial institutions, any other persons under a duty of confidentiality to us, our affiliated or associated companies , as necessary on a need-to-know basis to fulfill any of the Purposes, which include the processing and storing of your personal data.
We will only retain your personal data for the period necessary to fulfill the Purposes for which the personal data is to be used, unless a longer retention period is required by law or permitted by law.
You have the right to:
We have the right to charge a reasonable administrative fee for the processing of any personal data access request.
If you wish to access or correct your personal data, please contact our Customer Services Manager whose contact details are as set out below under the section.
Customer Services Manager at Info@theoriginalftg.com
We intend to use your name, contact details (such as phone number, email address, home, mailing, billing or delivery address), data held by us from time to time for our direct marketing.
Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including postal mail, telephone call, email, text or messages on your mobile devices.
We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may opt-out (without any charge) of receiving information in relation to the direct marketing activities at any time by contacting our Customer Service Manager whose details are as set out below under the section.
Customer Services Manager at firstname.lastname@example.org
In order to protect your personal data against accidental, unlawful or unauthorized access, we maintain appropriate administrative, technical and physical safeguards to keep your personal data safe. Our security measures include secured servers and restricting access to personal data to personnel who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.
Our website may display links to other websites that do not belong to us and are not under our control. We accept no responsibility for protection of privacy or the content of those websites. We display the links to help visitors to our website to find more information on specific topics. These websites have their own separate terms and conditions as well as privacy policies.
please contact our Customer Service Manager by:
In case of discrepancies between the English and other language versions, the English version shall apply and prevail.
Thank you for visiting theoriginalftg.com (“Website”). These Terms of Service govern your use of the Website.
By accessing and using the Website, you (“User”) agree to accept these Terms of Service and be bound by them. If you do not agree to this, you should discontinue your access and use of the Website.
The Website is owned and operated by The Original FTG. . The Original FTG reserves the right to suspend or to terminate your access to the Website at any time, with or without notice.
All intellectual property rights (including without limitation copyright, patents and trademarks), in the content displayed on the Website (“Content”) belong to The Original FTG or its licensors.
The Website and the Content may only be used for your personal, non-commercial use. For this purpose alone you may retrieve and display the Content on a computer screen, except for this, you agree not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Content without the prior written permission of The Original FTG. You agree not to use the Content or the Website for any illegal or improper purpose, nor for any purpose which might infringe the rights of others or which might harass or cause inconvenience or distress to any person.
You also agree to abide by all copyright notices and restrictions attached to the Content and not to remove or alter any such notice or restriction or alter the Content in any way.
The Original FTG expressly disclaims any responsibility, representation or warranty:
The Content is intended for your general information and not by way of specific recommendation or advice as individual circumstances of Users may differ.
There are no implied warranties or duties and they are excluded save if and to the extent that they may not lawfully be excluded.
The Website may contain materials produced by third parties or links to other websites. The Original FTG accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to the Website) which are not under The Original FTG 's direct control. The Original FTG reserves the right to require the removal of any link from another website to the Website which is posted without obtaining the prior written consent of The Original FTG .
The Original FTG shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) caused by the access to or use of, or inability to access to or use of, the Website, and/or caused by the view of, or inability to view of, the Content, for:
The Original FTG does not warrant that the Content or materials contained in the Website are current or accurate or that any of the products or services featured on the Website are available. The Original FTG may change the Content or materials appearing on the Website at any time without notice.
In consideration of The Original FTG ’s consent to the User’s access to the Content and/or the Website, the User agrees:
The User agrees to hold The Original FTG harmless and indemnify The Original FTG against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with his/her/its use of the Website in breach of the terms and conditions herein or negligence.
The terms and conditions stated here, and other notices and statements posted on the Website, are governed by the laws of Quebec. Any part which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of the respective documents nor affect the validity or enforceability of that part or the remaining parts in any other jurisdiction.
If the terms and conditions, notices and statements posted on the Website are available in another language, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
Should you have any enquiry concerning these Terms of Service, please contact our Customer Services Manager by: