FAQ

What is your return/exchange policy?

We take pride in offering our customers the best quality. If you are dissatisfied with any purchase made, please contact our Customer Services at info@theoriginalftg.com within 7 days from the date of receipt for replacement or refund after deducting mailing expenses.

There are two ways to obtain a refund: a. it can be deducted from your next delivery; or b. it can be credited to your credit card account within 4 weeks upon confirmation.

Please note that shipping charges are non-refundable. Also, in cases of ‘undeliverable orders’, a refund will be made to you after deducting the shipping charges and a reasonable handling charge (which will not exceed 15% of the total value of the order to be refunded).

Returns are only accepted for items in their original packaging and purchased on theoriginalftg.com website. The Original FTG does not accept returns of items purchased through any third-party, including its Distributors.

To arrange to return your item or to obtain further information, please contact a Consumer Care representative by emailing us at info@theoriginalftg.com, Monday – Friday 9:00 AM – 5:00 PM ET. Customer Care will provide a pre-paid shipping label for return shipment. 

Once your returned package has been delivered to our warehouse, please allow 1-2 weeks for us to inspect the returned item and process your refund. By placing an order on theoriginalftg.com, you are accepting this return policy.

How do I track my order?

We will provide you with a tracking number

Will I need to sign for my order?

 Yes, all shipments will require a signature

What is your shipping policy?

Unless indicated at the time of ordering or by a follow-up notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.

If an expedited shipping method is available as a Shipping Method and you select it, an additional charge will be assessed at the time of your order. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please inspect your shipment upon arrival, and report any shipping-related damage immediately to the carrier.

What is your privacy policy?
  1. Our Pledge

We, The Original FTG., are committed to the safeguarding of the privacy of individuals with respect to personal data.  Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data are governed by the laws of Quebec and are as set out in this Privacy Policy.

Your access and use of our website at www.theoriginalftg.com signifies your agreement to be bound by this privacy policy.  If you do not agree to the same, you shall discontinue your access and use of the website.

  1. Collection of Personally Identifiable Information

We may obtain personal information about you in a number of ways, including:

  • when you apply to us and/or continue to subscribe with us for our service and/or product (“Services”);
  • when you participate in any of our surveys or marketing campaigns;
  • when you login to visit our websites;
  • when you contact us whether in person, by phone or by email to make enquires or provide information;
  • when verifying your identity;
  • when you subscribe to our marketing or promotional materials
  • when legally required to do so

You are not required to provide the personal information that we request, but we may not be able to provide or continue to provide the Services to you if the requested personal data is incomplete or incorrect.

If you are under the age of 18, consent from your parent or guardian is required before you give us any personal information.

  1. Cookies

When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated.  Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information.

For your information, cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analyzing web surfers’ viewing habits.  They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site.

You may refuse to accept cookies (by modifying the relevant internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our websites.

  1. Types of Personal Data We Collect

The types of personal data we collect may include:

  • your name, telephone number, home address, email address, credit card information ;
  • gender, age, occupation, interests and other personal data you voluntarily provide to us;
  • other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and web log information.

If you want us to erase any of your personal data held by us or do not want to have your personal data disclosed or transferred to any third party in accordance with this Privacy Policy, please write to our Customer Services Manager whose contact details are as set out below under the section “Further Information”.

  1. Purpose of Collection of Personal Data

You agree that your personal data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time.

  • providing the Services;
  • with your consent, conducting direct marketing activities;
  • processing of any benefits arising out of or in connection with the Services:
  • analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
  • processing of any payment instructions;
  • enabling us to comply with our obligations to interconnect or other industry practices;
  • meeting legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies or for the purpose of obtaining legal advice; and any other purposes directly related to any of the above purposes.
  1. Transfer of Personal Data

You further agree that we may disclose or transfer to our agents, contractors, any telecommunications operators, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks financial institutions, any other persons under a duty of confidentiality to us, our affiliated or associated companies , as necessary on a need-to-know basis to fulfill any of the Purposes, which include the processing and storing of your personal data.

We also reserve the right to transfer your personal information with us in the event we are involved in any merger, acquisition or corporate reorganization. However, we will not transfer your personal data unless the transferee agrees to use your personal information in accordance with this Privacy Policy.

  1. Retention of Personal Data

We will only retain your personal data for the period necessary to fulfill the Purposes for which the personal data is to be used, unless a longer retention period is required by law or permitted by law.

  1. Rights of Access and Correction

You have the right to:

  • check whether we hold any of your personal data;
  • access your personal data held by us;
  • require us to correct any personal data which is inaccurate;
  • ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us.

We have the right to charge a reasonable administrative fee for the processing of any personal data access request.

If you wish to access or correct your personal data, please contact our Customer Services Manager whose contact details are as set out below under the section.

Customer Services Manager at Info@theoriginalftg.com

  1. Direct Marketing

We intend to use your name, contact details (such as phone number, email address, home, mailing, billing or delivery address), data held by us from time to time for our direct marketing.

Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including postal mail, telephone call, email, text or messages on your mobile devices.

We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may opt-out (without any charge) of receiving information in relation to the direct marketing activities at any time by contacting our Customer Service Manager whose details are as set out below under the section.

Customer Services Manager at info@theorignalftg.com

  1. Security

In order to protect your personal data against accidental, unlawful or unauthorized access, we maintain appropriate administrative, technical and physical safeguards to keep your personal data safe. Our security measures include secured servers and restricting access to personal data to personnel who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.

  1. Websites of Third Parties

Our website may display links to other websites that do not belong to us and are not under our control. We accept no responsibility for protection of privacy or the content of those websites. We display the links to help visitors to our website to find more information on specific topics. These websites have their own separate terms and conditions as well as privacy policies.

  1. Changes to Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (theoriginalftg.com).  We encourage you to visit frequently to stay informed of our most updated version.

  1. Further Information

If you have any questions regarding this Privacy Policy, 

please contact our Customer Service Manager by: 

email:  info@theoriginalftg.com

In case of discrepancies between the English and other language versions, the English version shall apply and prevail.

What are your terms of service?
  1. Application

Thank you for visiting theoriginalftg.com (“Website”).  These Terms of Service govern your use of the Website.

By accessing and using the Website, you (“User”) agree to accept these Terms of Service and be bound by them. If you do not agree to this, you should discontinue your access and use of the Website.

The Website is owned and operated by The Original FTG. .  The Original FTG reserves the right to suspend or to terminate your access to the Website at any time, with or without notice.

  1. Intellectual Property Rights

All intellectual property rights (including without limitation copyright, patents and trademarks), in the content displayed on the Website (“Content”) belong to The Original FTG or its licensors.

The Website and the Content may only be used for your personal, non-commercial use. For this purpose alone you may retrieve and display the Content on a computer screen, except for this, you agree not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Content without the prior written permission of  The Original FTG.  You agree not to use the Content or the Website for any illegal or improper purpose, nor for any purpose which might infringe the rights of others or which might harass or cause inconvenience or distress to any person.

You also agree to abide by all copyright notices and restrictions attached to the Content and not to remove or alter any such notice or restriction or alter the Content in any way.

  1. Disclaimers

The Original FTG expressly disclaims any responsibility, representation or warranty:

  • in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of the Website or the Content;
  • in relation to any goods or services accessed, offered or obtained through the Website or pursuant to the Content;
  • that any access to the Website or the Content will be uninterrupted or error free or that the Content or the Website does not contain any viruses, or contaminating or destructive properties;
  • that the Content will not be objectionable or offensive to the User or any other person;
  • for any error, omission or misstatement in or arising from the Content.

The Content is intended for your general information and not by way of specific recommendation or advice as individual circumstances of Users may differ.

There are no implied warranties or duties and they are excluded save if and to the extent that they may not lawfully be excluded.

  1. Third Parties Websites

The Website may contain materials produced by third parties or links to other websites.  The Original FTG accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to the Website) which are not under The Original FTG 's direct control. The Original FTG reserves the right to require the removal of any link from another website to the Website which is posted without obtaining the prior written consent of The Original FTG .

  1. Limitation of Liability

The Original FTG  shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) caused by the access to or use of, or inability to access to or use of, the Website, and/or caused by the view of, or inability to view of, the Content, for:

  • any losses, damages, liabilities and expenses;
  • any consequential or indirect loss (including without limitation loss of revenue or profits); or
  • the User’s liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Content or the use of the Website.
  1. Availability and Suitability of Services

The Original FTG  does not warrant that the Content or materials contained in the Website are current or accurate or that any of the products or services featured on the Website are available. The Original FTG may change the Content or materials appearing on the Website at any time without notice.

  1. User’s Obligations

In consideration of The Original FTG ’s consent to the User’s access to the Content and/or the Website, the User agrees:

  • not to carry out or allow any infringement of our rights including without limitation intellectual property rights;
  • not to use the Content or the User’s access to the Website for any illegal, improper, obscene or defamatory purpose;
  • to take all steps to ensure the Content does not damage the User’s information or systems;
  • to ensure that all information which the User provides to the Website is true and accurate to the best of his/her/its knowledge;
  • to The Original FTG ’s conducting research on access to the Content;
  • to all The Original FTG’s disclaimers and limitations of liability set out in these Terms of Service; and
  • to The Original FTG ’s Privacy Policy which are currently applying or may be modified from time to time.
  1. Changes to these Terms

The Original FTG reserves the right to make changes to any part of the Website and to add to or change these Terms of Service or the Privacy Policy.  It is your responsibility to refer to these Terms of Service and the Privacy Policy whenever you access the Website. Every time you access the Websites you agree to be bound by these Terms of Service and the Privacy Policy as varied or amended from time to time.

  1. Indemnity

The User agrees to hold The Original FTG harmless and indemnify The Original FTG against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with his/her/its use of the Website in breach of the terms and conditions herein or negligence.

  1. Law and Severability

The terms and conditions stated here, and other notices and statements posted on the Website, are governed by the laws of Quebec. Any part which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of the respective documents nor affect the validity or enforceability of that part or the remaining parts in any other jurisdiction.

If the terms and conditions, notices and statements posted on the Website are available in another language, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

  1. Enquiries

Should you have any enquiry concerning these Terms of Service, please contact our Customer Services Manager by:

E-Mail:  info@theoriginalftg.com

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